This document presents the required actions to initialize the common use of a remote access with an ARVAL laptop and how to configurate the phone call transfers from your Centaurus telephone to another phone (fix or mobile).

2. Prerequisites

2.1. For the remote desktop access

- Have a remote access card (token)

- Have an ARVAL laptop

If you do not have these tools, you can make a request by filling out the forms available on the HR Echonet :

http://b2e.group.echonet/index.php?pid=40021

Technical prerequisites

- Access via citrix with a laptop : 3Mbps (minimum)

- Access via citrix + skype video: 5Mbps (minimum)

- Access with your personal PC (Use Your Own Device) to a Citrix desktop 5Mbps (minimum)

2.2. For the remote Centaurus telephony access

Have a telephone (fix or mobile)

- For ACD people (example: account team), Remote phone has to be a landline phone, otherwise connection times will be too long and you’ll be disconnected from groups.

- Have the Citrix Interaction Desktop icon published on your profile

2.3. Connection to the personal WIFI

Working from home, you must be connected to your personal Wifi

When WIFI connection is established, refer to steps 3 “First connection (PIN code creation)” and 4 “Classic connection (with PIN code), PIN code already set” of this document.

2.4. Public WIFI connection (hotel, restaurant…)

If you work from a public hotspot (WIFI), you should activate McAfee firewall Timed Groups (Internet access will be allowed for 10 minutes) to be able to reach logon page:

3. First connection (PIN code creation)

Launch « Internet Explorer » browser and type https://access.arval.com/

The home page is displayed like below:

In the 3 fields, specify the following informations:

User Name : enter your UID (6 characters)

Password : enter your Windows session password (the same as you use to start Windows in the morning)

Passcode : enter the 6 digits shown on your card (token). This will indeed ask you to create a PIN.

Please enter a 4-digits PIN code in the first popup.

Please re-enter the same 4-digits PIN code in the second popup.

In the third popup, enter your 4-digits PIN adding the 6 digits of the card. Warning, digits must have changed since the initial connection.

Then, you must wait until your remote access interface will be loaded.

The speed of this step depends on your internet connection. Generally, it takes 15 minutes.

Once your session loaded, you arrive on your home page.

You have to start your desk to charge your environment.

Once you charged your desktop, you can use it as if you were on the ARVAL network. You can access:

- Your mailbox by launching Outlook application

Beware, if you want to use archives, you must connect them. It is imperative that archives be present in your "My Documents" folder.

- Directories networks where you have access

You must go into "ARVAL Folder" on your desktop.

- Applications that will run in Citrix mode

You will find an "Applications" folder on the desktop for that.

4. Classic connection (with PIN code), PIN code already set

Launch this website https://access.arval.com/ and fill all 3 fields as follow:

User Name : enter your UID (6 characters)

Password : enter your Windows session password (the same as you use to start Windows in the morning) Passcode : enter 10 digits as follow: 4 digits of PIN code + the 6 digits shown on your card (token).

Next steps are identical.

5. Log off

After each session, you must log out in order to properly restore your computer to conventional configuration. You must logoff of your Citrix desktop by clicking the Windows button at the bottom left and select Logoff button.

Then, you have to log off the Internet page which has helped us to connect by clicking on Logoff button in the upper right.

The following message tells you that your session is closed properly.

6. Troubles

6.1. The following page appears after you enter your credentials

This error indicates that the entered information are not correct. Make sure you are not mistaken password and your PIN code is correct.

Warning, after 5 attempts, your access will be disabled.

If you are not able to connect.

Please contact the Hotline on 01 57 69 56 56.

6.2. Loss PIN code

If you don’t remember your PIN code. You need to contact Hotline (01 57 69 56 56) to reset card.

6.3. Loss of your card

In this case, contact the Hotline (01 57 69 56 56) to disable your card. A replacement card will be provided the following days.

6.4. Password modification

Be careful, it is important to anticipate the end of your session password (every 90 days).

Indeed, you will be unable to proceed of password modification on remote access. You must call the Hotline (01 57 69 56 56) to changes your session password.

It’s best to anticipate this change and will not wait for the last moment to change your session password.

6.5. Antivirus

Your remote access is linked to your antivirus. Indeed, it is necessary that the last update was recently at least two weeks. Otherwise, remote access will not work.

Please note that the antivirus is updated at each connection and this even in remote access.

Note that you can update your antivirus yourself with your own internet connection. You have to open your session on the laptop and connect it on internet (with a cable or on your Wi-Fi), then right-click on the shield icon and select the Update Policy option .